Terms of service

CAN I EXCHANGE MY ITEMS?

All products purchased from theonvor.com can be exchanged within 14 days of purchase, only if:

The item(s) is faulty, damaged, or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be different from what you actually purchased.

You must notify us within 3 days of delivery by writing to theonvor@gmail.com, messaging us on WhatsApp at 0333-1766662, or calling our customer service at 0333-4377774, in case you want to raise a dispute. At ONVOR, we look at each dispute on a case-by-case basis and try to be fair to both parties.

A replacement will be sent in case a defective/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item to theonvor@gmail.com within 10 days of purchase before any claims can be processed.

When We Can't Support Returns & Exchanges

There are certain scenarios where it is difficult for us to support returns & exchanges. These include, but are not limited to:

Exchange request is made outside the specified time frame.
The product is damaged because of use.
The product has been tampered with.
Anything is missing from the package, including price tags, labels, original packaging, freebies, and accessories.
Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
Packs: packs of products (containing more than one item) are considered one item, so their packaging may not be opened, and they may not be returned partially or individually.
Accessories: must be returned with the original packaging intact.
Fragrances (if applicable): must be returned in the original, sealed packaging.

Can I Exchange My Items at Any ONVOR Store?

Since ONVOR currently operates as an online-only store, all exchanges must be processed through our online support channels — email theonvor@gmail.com, WhatsApp 0333-1766662, or call 0333-4377774.