Customer Care
Answers to the questions we get most. If yours is not here, get in touch — a person, not a bot, will reply.
Frequently asked
How long does delivery take?
Orders typically arrive within 3–5 business days across Pakistan. Karachi, Lahore, and Islamabad are usually 2–3 days. Remote areas may take up to 7 days. You will receive a tracking link once your order ships.
Do you deliver internationally?
Not yet. We currently ship within Pakistan only. International shipping is something we are working on — follow us on Instagram for updates.
How do I know what size I am?
Check our Size Guide — it has measurements in inches for every product. If you are between sizes, size up for a looser fit or size down for a more fitted look.
Can I exchange or return?
We accept exchanges within 7 days of delivery. Items must be unworn, unwashed, and in original packaging. Contact us on WhatsApp or email with your order number to start an exchange. We do not offer refunds, only exchanges.
My order arrived damaged — what do I do?
We are sorry. Take a photo of the item and the packaging, then send it to theonvor@gmail.com or WhatsApp 0333-176-6662. We will sort it out quickly.
How do I pay?
We accept bank transfer and cash on delivery. Credit/debit card payment is available through our secure checkout.
Still stuck? Send us a message.