Return & Refund

All sales are final. No refunds.

• You can exchange your purchase within 15 days, accompanied by the original sales receipt and original Onvor packaging.
• Merchandise can only be exchanged if it is unused, unaltered, unwashed, and undamaged, with all original tags intact.
• Exchanges are applicable for the same item only.
• Items purchased at full price are eligible for exchange. Sale and promotional items are not eligible for exchange.

Starting an exchange

To initiate an exchange, email us at theonvor@gmail.com with “Product Replacement” in the subject line and a description of the issue in the body. Alternatively, you can reach us on WhatsApp at 0333-176-6662 between 10am–6pm, Monday to Saturday.