Privacy Policy

When you place an order or create an account, we collect your name, email address, phone number, billing and shipping address, and order history. Payment information is processed securely — we never store card details.

When you browse our store we automatically collect device information, browser type, pages viewed, and referring URLs to help us improve your experience.

We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to your support requests, send promotional emails if you have opted in, and improve our products and website. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We use cookies to keep items in your shopping bag, remember your preferences, understand how visitors use our site, and serve relevant ads on Meta and Google with your consent. You can manage cookie preferences at any time using the cookie settings link in our footer.

We work with Shopify (e-commerce platform and payments), Google Analytics (website analytics), Meta (Facebook & Instagram advertising), TikTok (advertising), and Leopard Courier (order delivery). Each service operates under its own privacy policy. We share only the minimum data necessary.

Your data is stored on Shopify’s secure, encrypted servers. All payment transactions are processed over SSL. We retain your data for as long as your account is active or as required to fulfil orders and comply with legal obligations.

You have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact us at theonvor@gmail.com.

Email: theonvor@gmail.com
WhatsApp: 0333-176-6662
Hours: 10am–6pm, Monday to Saturday